FAQs
Want to know more about the Luna Hive? We’ve answered some of the most common questions below:
I DON’T KNOW WHAT I NEED
If you know what service or treatment you would like to book, then you can use our search to find a practitioner in our directory.
If you are unsure what treatment you might need, we have lots of resources to help you:
Start with our A to Zz of services, which has a high level description of each service/treatment and how it can help you. If you want to find out more about one type of treatment, use our Services pages to read more about it.
Depending on where you are in your journey, you can use our specific pages to see what we offer: Fertility, Pregnancy, New Mum, Menopause, Women’s Health.
Finally you can also check our expert blogs to get tips and read more about our experts approach.
I DON’T KNOW WHO TO CHOOSE
One you have decided on the service or treatment that is right for you, you can use ‘Find an Expert’ search, which will help you choose experts who are the right fit for you.
Most of our expert practitioners offer a free phone consultation, so do contact our experts today with any questions that will help you make your choice.
HOW DO I SEARCH FOR A THERAPIST
You can also search the directory using our ‘Find an Expert’ search tool, where you can search by your location, the area of specialism (fertility, pregnancy, new mum, menopause or women’s health) and/or the service they offer.
HOW CAN I BE ASSURED OF THE PRACTITIONER’S LEVEL OF QUALIFICATION AND EXPERIENCE?
We ensure we take the best and most highly trained practitioners who specialise in the field of women’s health. We verify our experts, to save you time, and to ensure our practitioners are trained to the highest level.
All our experts are qualified, and if the profession has an accrediting body, we will only accept accredited or fully registered specialists. Our verification process is thorough and all qualifications are checked.
Our experts also have reviews from clients and other experts who recommend them, so be sure to check out the testimonials.
WHEN DO I PAY?
You pay your expert directly, either at the session, or before the session, subject to the individual expert practitioner.
I WANT A TREATMENT YOU DON’T OFFER
We love hearing about the new treatments you want at The Luna Hive. Send us over a message on our social media channels @thelunahive to tell us what you want us to offer in the future
WHAT IF I HAVE A COMPLAINT?
If you have a complaint, we first ask that you discuss your concerns as soon as possible, with your expert. They will do their best to discuss the complaint with you, and take this forward in a satisfactory way, to ensure you are happy with the service. If you don’t feel the complaint is resolved, pleased contact us at hello@thelunahive.com
I LIVE IN AN AREA YOU DON’T CURRENTLY HAVE EXPERTS IN
Our experts are based across the UK and we have new experts joining us all the time. Let us know where you live, and where you would like to see our experts by emailing hello@thelunahive.com
I’M WORRIED ABOUT SOMEONE ELSE
If you are worried about someone else, then it’s always often good to discuss it with then. Your actions taken will always depend on your relationship and what issue they are dealing with. Supporting them to seek help is often the best way forward.