FAQs

Want to know more about the Luna Hive? Have questions about how we can best help you book the perfect service for you? Visit our FAQs below. If you can’t find the answer you are looking for, don’t hesitate to contact hello@www.thelunahive.com

I don’t know what I need

If you know what service/treatment you would like to book, then you can find a practitioner in our directory. However we understand that sometimes it can be difficult to know what you need.

 

We are here to help you find a service that is right for you, so if you are not sure where to start, then check out our ‘Find your practitioner in 3 easy steps’ on the home page.

 

You can always contact us at hello@www.thelunahive.com or call us on 07793 343180, so we can help direct you too the best person.

 

You can also check out our A to Zz of services, which has a description of each service/treatment and how it can help you.

Finally you can also check our expert blogs to read more about each service/treatment to see if it’s a good fit for you. https://www.thelunahive.com/experts-in-womens-health-blog/

I don’t know who to choose

One you have decided on the service/treatment that is right for you, you can use our drop down search bar, which will help you choose experts who are the right fit for you.

 

You can also search the directory yourself, using our advanced search tool, where you can search by therapy, location, type of expert practitioner and any other keywords you feel are relevant to you.

 

Most of our expert practitioners offer a free phone consultation, so do contact our experts today, with any questions that will help you make your choice.

How do I search for a therapist

You can also search the directory using our advanced search tool, where you can search by therapy, location, type of interaction, type of expert practitioner and any other keywords you feel are relevant to you.

How can I be assured of the practitioner’s level of qualification and experience?

We handpick and verify our experts, to save you time, and to ensure our practitioners are trained to the highest level. Our experts receive an invitation to join the Hive as we want to ensure we take the best and most highly trained practitioners who specialise in the field of women’s health

 

All our experts are qualified, and if the profession has an accrediting body, we will only accept accredited or fully registered specialists. Our verification process is thorough, and all qualification, insurance, accreditation and quality documents are checked.

 

You will also see our rosettes for each Hive (fertility, pregnancy, new mum and baby, menopause and women’s health) on the experts’ pages, which is proof that the expert is a specialist in that area of women’s health treatment.

 

Our experts also have reviews from clients and other experts who recommend them, so be sure to check out the testimonials.

There isn’t an appointment when I want one?

If there isn’t an appointment available on the booking system for when you want one, do get in touch with the expert practitioner who will give you a list of alternative times and dates.

When do I pay?

You pay your expert directly, either at the session, or before the session, subject to the individual expert practitioner. When you make a booking online, you will be subject to a 48 hour cancellation policy, otherwise you may be charged for the session.

I want a treatment you don’t offer

We love hearing about the new treatments you want at The Luna Hive. Send us over a message on our social media channels @thelunahive, or email hello@www.thelunahive.com to tell us what you want us to offer in the future

I want a treatment you don’t offer

We love hearing about the new treatments you want at The Luna Hive. Send us over a message on our social media channels @thelunahive, or email hello@www.thelunahive.com to tell us what you want us to offer in the future.

What if I have a complaint?

If you have a complaint, we first ask that you discuss your concerns as soon as possible, with your expert. They will do their best to discuss the complaint with you, and take this forward in a satisfactory way, to ensure you are happy with the service. If you don’t feel the complaint is resolved, pleased contact us at hello@www.thelunahive.com

I live in an area you don’t currently have experts in

We are always expanding the Hive, so let us know where you live, and where you would like to see our experts by emailing hello@www.thelunahive.com

I'm worried about someone else

If you are worried about someone else, then it’s always often good to discuss it with then. Your actions taken will always depend on your relationship and what issue they are dealing with. Supporting them to seek help is often the best way forward.

Stay Well With The Luna Hive

DISCOVER

With the full range of treatments to support and treat, you will find what you need to keep you well.

BOOK

Our easy booking platform, allows you to book your bespoke appointments on or offline.

REPEAT

We are here when you need us with experts who are ready to support your stage of life.

FIND YOUR LUNA EXPERT